Good Afternoon Gentlemen -

I wanted to first thank you all for the outstanding customer service you provided me while we had N399RA in for our "C" check in March 2015.

Prior to starting the inspection I sought quotes from (3) different repair centers throughout the Northwest. Eric Buller was the first to respond and by far the most comprehensive in his efforts to gain our business for the long term. Besides being very prompt and professional, Eric went the extra mile by taking on the significant task of helping acquire the list of Service Bulletins dating back decades that had not been complied with. Not only did that save me hours of time, but his efforts significantly contributed to returning our airframe to a safe platform for operation.

I've worked with several maintenance shops over the last decade of my professional career and I have never worked with a repair center that kept me fully informed of developments from beginning to end. Jon Kim and Luke White were excellent to work with and really put in the time to make sure I knew they were doing all they could to save my owner money as we progressed through the inspection. I was very pleased with the process from beginning to end and very impressed with how thorough your staff was.

After the first week of the inspection, it became apparent we needed a lot of work done to return our airframe to service and I was doubtful we'd be able to resume operations in the desired time frame. However, you came through for us and we took delivery ON TIME as quoted.

Flightcraft will continue to receive our business for as long as we own our Beechjet.

I recommend Flightcraft without hesitation to my peers in professional aviation and I am sincerely grateful for the excellent service you all provided us.

Sincerely,

Aaron Kreps
Chief Pilot
MFH Aviation, LLC

Subject: Very satisfied with Flightcraft's work on my Raisbeck Epic installation.

Dear Bryan,

This is to let you know that I am extremely pleased with the work that Flightcraft recently did, installing a complete Raisbeck Epic modification on my King Air C90GT.

First, I am very happy with the increase in T/O and landing performance of my airplane. I flew it for over nine years with the factory props and single ventral fin, and I am astonished and delighted with how much better the airplane flies with the Raisbeck swept-blade props and the dual aft-body strakes. The takeoff acceleration is much greater, the takeoff distance is appreciably shorter, and I notice about a ten percent increase in rate of climb through the mid teens. In addition, the airplane's characteristic tail-waggle in cruise and descent is much less noticeable now.

Moreover, the landing distances are now about 15% shorter, without my even using short field landing techniques, or even reverse! There is no doubt whatsoever that the larger props provide very impressive braking in beta mode. And, surprisingly, I have not yet seen leading edge erosion on the new prop blades despite having made over twenty landings with them. As you know, this was one of my concerns about going from ninety to ninety-six inch diameter props.

Raisbeck's main selling point with these new swept-blade props, is how quiet they are in flight if you operate them at 1750RPM. I will say that this claim is true: the cabin is very quiet, indeed, with this prop setting.

However, having experimented with the Raisbeck Recommended Power Settings, I will return to the original factory setting of 1900 RPM for all my operations. This is because I find the props sufficiently quiet at 1900 RPM, and I strongly dislike the increase in engine ITT that comes with reducing the prop RPM. Moreover, this ITT increase yields no benefit in cruise speed, nor fuel economy, that I can see. If I rode in my airplane as a passenger, I would insist that the pilot use 1750 RPM for cruise. But as an owner-pilot, I do not think this is a beneficial power setting.

As you know, I was very concerned that the Raisbeck mods be installed correctly; in particular, I was worried about the dual-aft body strakes, which have quite frequently been improperly installed on other King Airs by very reputable maintenance organizations, and even by the Beechcraft factory itself!

I want to congratulate the Flightcraft maintenance team, especially Carl, for their very painstaking approach to the installation. It was absolutely first-rate! The strakes were perfectly installed according to Raisbeck's specs. And, I am also delighted with the excellent job of rigging the new propellers: they were perfectly rigged per the Tom Clements book checklist! I would like to thank you personally, Bryan, for coordinating with Raisbeck, so that their representative could personally verify that the installation was according to their specifications. You should be justly proud of their praise. It is well deserved!

I would unhesitatingly recommend Flightcraft to any King Air owner who was considering installing a Raisbeck kit on their King Air. I have very much fallen in love with my airplane again, thanks to your very good work installing Raisbeck's outstanding Epic mods.

With Best Regards,
Tony Enriquez
Seattle, WA

Subject: Thanks again!

Luke and team,

I am writing to thank you all again for your help with our machine this week. Don and I were grateful for the opportunity to see so much of what you were doing and I really appreciated the level of communication and service we received throughout the whole process.

I thoroughly enjoyed myself and feel like I came away with a much stronger knowledge of the systems on the aircraft that were being dealt with.

Thanks again, and we’ll see you in another 50 hours!

Warm regards,

Travis Chalmers, Corporate Pilot
Pacific Sky Aviation

I scheduled an MEL into flight craft earlier in the week and of course when the aircraft arrived the crew wrote several extra squawks up on the aircraft. I wanted to let you know that everyone I dealt with in the last week via scheduling (Brent Fraser) responded back very quickly. Also once the aircraft arrived the leads (Jon and Amanda) communicated updates and issue with parts and other events regularly and would call and give shift by shift updates which was very helpful on our end.

When it came to the paperwork I was dealing one of their inspectors ( Daniel Rackleff) and we had a few minor paperwork issues. He promptly corrected them and sent them to me and we were able to RTS the aircraft early.

It was a relief to not have to hound someone for updates and corrections.

I thought you should know I had outstanding service from this facility and would gladly send more aircraft their way. If you could pass this information on to their higher ups I’d appreciate it.

Bryan,

For years I and other pilot/managers have enjoyed Portland Flightcraft for your knowledge, promptness, flexibility, and convenience. With Duncan avionics located at your facility, it makes for a "one stop shop" and I feel lucky having you guys in the Northwest. Will continue using/recommending you guys for years to come.

Thanks,
John May

Eric,

We had a great experience with Flightcraft Portland during our recent A&B check and wing bolt inspection on our Nextant 400XT. Flightcraft delivered on time and on budget.

The crew working on our aircraft was very professional. I would recommend Flightcraft Portland to anyone looking for a professional maintenance facility.

Sincerely,

Dennis McCormick
Aviation Manager
P3 inc